Streamlining Assessment, Reducing Bottlenecks, and Supporting Families in Crisis

In the fast-paced environment of hospital emergency departments and urgent care facilities, mental health crises among teens and young adults present unique challenges. While hospitals provide critical stabilization, many face significant bottlenecks when it comes to determining next steps for ongoing care. Case managers often work against the clock, balancing the need to free up acute beds for incoming patients while ensuring each family leaves with a clear, actionable plan.

• Maximizing Limited Bed Availability: Hospitals are navigating high demand for psychiatric beds while working to ensure each patient receives timely and appropriate placement.
• Coordinating Complex Disposition Planning: Case management teams are dedicated to finding the best next step for patients—whether inpatient, PHP, or IOP—and seek partnerships to help accelerate specialized mental health assessments.
• Guiding Families Through Uncertain Moments: Hospital teams work hard to provide clarity for parents and caregivers, while exploring ways to enhance post-discharge guidance and support.
• Managing High Volumes with Limited Behavioral Health Resources: Hospitals are balancing urgent needs with available staffing and are turning to trusted partners to expand capacity and maintain quality care.

THE BASEPOINT SOLUTION: FAST PASS TO NEXT-STEP CARE

BasePoint’s Fast Pass program was designed to address these challenges. Through partnerships with regional hospitals, we provide an expedited mental health assessment process for teens and young adults, often within 24 hours of referral.

HOW THE FAST PASS WORKS:

• Immediate Referral: Hospital case management provide a Fast Pass to families to contact BasePoint to initiate the process.
• Same-Day or Next-Day Assessment: Conducted at one of our PHP/IOP clinics.
• Care Placement: Matching the patient to the right program for continuity of care.
• Family Support: Guidance on treatment plans, insurance, and what to expect.

ADDED BENEFITS FOR HOSPITAL PARTNERS

• Same-day or walk-in complimentary assessments at all locations.
• Virtual and in-person options for assessments to accommodate hospital discharge planning and family availability.
• Clinicians have been added to our Assessment Center teams to provide clinical conversations when needed, supporting hospital case managers in complex situations.
• Clinical consultations and/or tours available for families who may be hesitant to move forward with assessment or avoidant of treatment—helping reduce barriers and build trust.
• In-network with major commercial insurances (BCBS, Aetna, Beacon, Cigna, UMR, Magellan, Optum, United).
• Complimentary transportation to and from BasePoint clinics by our transportation team.
• Clear hospital partner protocols for referrals before and after 6:00 PM.
• Accessible Locations: Forney, Arlington, McKinney, and Frisco.

A COLLABORATIVE VISION FOR MENTAL HEALTH CARE

Our shared mission with regional hospitals is simple: to reduce the strain on emergency departments while improving outcomes for young people in crisis. By streamlining the assessment and disposition process, BasePoint is helping hospitals maintain patient flow, improve resource allocation, and ensure families leave the hospital not just stabilized— but with a clear, supported path forward.

If your hospital is ready to partner with BasePoint for faster assessments and improved patient transitions, contact our Outreach Team today to learn how the Fast Pass approach can benefit your case management team and the families you serve.

ABOUT BASEPOINT

BasePoint is a mental health day treatment provider based in Forney, TX with additional locations in Arlington, McKinney, and Frisco, TX and BasePoint Texas, a PHP & IOP Virtual Program. BasePoint operates as a PHP & IOP clinical center focusing on youth and young adult mental health conditions. We specialize in outpatient treatment for teenagers aged 11–18 and young adults 18-35 who are struggling with mental health and substance misuse issues.

A complimentary assessment with a licensed clinician will provide you with a recommendation for the appropriate level of care for your teen struggling with mental health. We can also check your insurance coverage.

Call us to schedule a complimentary same-day assessment at (972) 357-1749 or complete our inquiry form.