BasePoint Partner Referrals
At BasePoint Academy, we value our partnerships with providers who are committed to helping adolescents thrive. Our referral process is designed to be simple, secure, and efficient. By sharing key information here, you can quickly connect your clients to evidence-based care tailored to their needs.
Open 7 AM-7 PM 7 days a week providing same day complimentary assessments
Our Referral Process
1. Submit Referral
2. We’ll Reach Out to the Client
Once a referral is received, the BasePoint team promptly contacts the client and their family the same day to learn more about their needs, answer questions, and begin building trust from the very first conversation. Our goal is to schedule an assessment the same day we get a referral.
3. Client Starts Treatment
When a client begins care, our team reaches out to the established outpatient therapist or psychiatrist within 24 hours to inform them of the admission and share any relevant clinical information. This ensures continuity of care and collaboration with the client’s existing providers as treatment begins. We can also facilitate an initial consultation call between providers as needed/requested, but typically Clinical Care Coordinators will fulfill this through our initial contact process.
4. Updates at Halfway Point
Referring providers receive a progress update midway through treatment. These updates are designed to keep you informed and engaged in your client’s care journey, ensuring transparency and partnership.
More Info on Updates
Updates are typically shared by fax or email, though consultative phone calls are available when appropriate. More frequent updates can be provided upon request or when clinically indicated to best support a client’s care.
5. Collaborative Discharge
Discharge planning truly starts at day of admission. We meet with clients/families on admission day as well as call any established providers within 24 hours of admission.
6. Return to Provider Care
BasePoint’s goal is always to return clients to their primary provider after treatment, with updated treatment notes, recommendations, and continuity plans.
1. Submit Referral
Providers can submit referrals online through our secure form or connect with us directly by phone. Our goal is to make the process fast, easy, and accessible.
2. We’ll Reach Out to the Client
Once a referral is received, the BasePoint team promptly contacts the client and their family to learn more about their needs, answer questions, and begin building trust from the very first conversation.
3. Client Starts Treatment
When a client is admitted, our team reaches out to the established outpatient therapist or psychiatrist within 24 hours to inform them of the admission and share any relevant clinical information. This ensures continuity of care and collaboration with the client’s existing providers as treatment begins. We can also facilitate an initial consultation call between providers as needed/requested, but typically C3 will fulfill this through our initial contact process.
4. Updates at Halfway Point
Referring providers receive a progress update midway through treatment. These updates are designed to keep you informed and engaged in your client’s care journey, ensuring transparency and partnership.
This is typically sent via email/fax, although phone calls do occur from time to time. We will provide more frequent updates upon request (bi-weekly or weekly although this is more rare).
5. Collaborative Discharge
Discharge planning begins early and is developed jointly with clients, families, and referral providers to ensure smooth transition of care.
6. Return to Provider Care
BasePoint’s goal is always to return clients to their primary provider after treatment, with updated treatment notes, recommendations, and continuity plans.
Provider Referral Form
Please use this form to provide information on clients you are referring to BasePoint. Our goal is to make this process simple for you.
Communication & Collaboration with Providers
Communication Protocols
With a signed Release of Information (ROI), BasePoint maintains open and timely communication with referring providers throughout treatment.
Status Updates
We provide structured updates on client progress, including engagement in treatment, clinical milestones, and any notable challenges.
Real-Time Coordination
When urgent or important clinical issues arise, our team will reach out promptly to collaborate in real time.
Shared Treatment Planning
Referring providers are invited to contribute insights to strengthen the initial and ongoing treatment plan, ensuring it reflects the client’s history and goals.
Communication Protocols
With a signed Release of Information (ROI), BasePoint maintains open and timely communication with referring providers throughout treatment.
Status Updates
We provide structured updates on client progress, including engagement in treatment, clinical milestones, and any notable challenges.
Real-Time Coordination
When urgent or important clinical issues arise, our team will reach out promptly to collaborate in real time.
Shared Treatment Planning
Referring providers are invited to contribute insights to strengthen the initial and ongoing treatment plan, ensuring it reflects the client’s history and goals.
Discharge Planning & Transition Back to Providers
Discharge planning truly starts at day of admission. We meet with clients/families on admission day as well as call any established providers within 24 hours of admission.
Collaborative Discharge Process
Discharge planning begins early and is developed jointly with clients, families, and referral providers to ensure smooth transition of care.
Return-to-Provider Care
BasePoint’s goal is always to return clients to their primary provider after treatment, with updated treatment notes, recommendations, and continuity plans.
Provider Follow-Up
At discharge, we promptly send DC Packets to the next care providers—by email or fax—within 72 hours to support a smooth transition and continuity of care.
BasePoint is 43% More Effective at Ensuring an Aftercare Appointment is Scheduled at Discharge
Source: Optum Behavioral Health Scorecard
Meet Our Clinical Team
Dr. Kimberly Dobbins, MD
Chief Medical Officer
- All BasePoint Locations
Diplomate, American Board of Child and Adolescent Psychiatry
Joshua Wang, M.D., Ph.D.
Staff Psychiatrist
- BasePoint Frisco, TX
Medical Degree from Wuhan University School of Medicine
Ph.D. in Biochemistry and Molecular Biology from Peking Union Medical College
Talat Tayyaba, MD
Staff Psychiatrist
- BasePoint McKinney, TX
Board certified psychiatrist specializing in General Psychiatry and Child & Adolescent Psychiatry
Jordan Anselma, LPC
Executive Director
- BasePoint Arlington, TX
Licensed Professional Counselor Texas
Hope Windsor, LMSW
Executive Director
- BasePoint Forney, TX
Reagan Borgman, LCSW
Executive Director
- BasePoint Frisco, TX
Licensed Clinical Social Worker
Vanessa Pike, LMSW
Executive Director
- BasePoint McKinney, TX
Rey Hall, LCSW
Director of Quality & HIM
- BasePoint McKinney, TX
Licensed Clinical Social Worker Texas
Why Refer to BasePoint Academy?
The BasePoint Difference
At BasePoint Academy, we provide evidence-based, individualized care that empowers teens and their families. We recognize the unique challenges of today’s adolescent experience such as social media, constant pressures, and rapid change, and we use each teen’s strengths to guide treatment. The BasePoint Difference means giving every patient a voice, equipping them with resilience-building tools, and creating a safe space for lasting change.
Learn Our Story
Learn more about the purpose behind our mental health treatment center and the need we address in response to the teen mental health crisis in Texas. The troubling realities of adolescent mental health care, along with the Serpa family’s personal story, fuel our mission at BasePoint Academy. This commitment shapes our curriculum and treatment programs, guides the creation of safe spaces for teens, and drives how we measure outcomes and train our staff.
Transportation Services
At BasePoint Academy, we make access to care easier for teens and families by providing reliable transportation services. This commitment has increased access to treatment and helped us maintain a 94% attendance rate, ensuring your referrals not only start care but stay engaged throughout their treatment journey.
Expanded Hours to Meet Patient & Family Needs
We’re open seven days a week from 7:00 am to 7:00 pm cst, including weekends and holidays, to make care more accessible when families need it most.
Multiple Locations Across the Dallas Metroplex
BasePoint Academy provides accessible outpatient mental health care at four locations serving the Dallas–Fort Worth area: Arlington, Forney, McKinney, and Frisco. Each site delivers evidence-based treatment and youth-focused programming, making it easy for your clients to find care close to home.
As a Joint Commission accredited provider, we uphold the highest standards of safety and quality, giving you confidence that every referral receives trusted, clinically sound care.
Lasting Patient Outcomes
BasePoint Academy’s data-driven approach delivers outcomes that matter. Using a third-party outcomes measurement system, we assess patients through validated tools at admission and discharge.
90-day re-admission rate of patients is 3.2% compared to industry standards of 11%.
Source: Optum Behavioral Health Scorecard
Commitment to Partnership with Providers
Shared Goal
We view referring providers as collaborative partners, serving as a united front alongside us in supporting our mutual clients and families.
Robust Treatment Plans
By integrating your input with our assessments, we ensure clients receive individualized, comprehensive care.
Ongoing Connection
Our team values ongoing relationships with providers and remains accessible for future collaboration on shared clients.
Provider Referral Frequently Asked Questions
How do I make a referral?
What happens after I make a referral?
Once the referral is received, our admissions team will contact the family to complete the intake process. If a Release of Information (ROI) is signed by the client, we will also connect with you (the provider) to confirm details and ensure continuity of care.