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BasePoint Academy has created a dynamic program to address the multifaceted and complex challenges teenagers face today. Families who discover that their teen is misusing addictive substances often don’t know where to turn.
Which treatment program is the right one? What level of care is appropriate? Will my insurance provider cover the cost?
The BasePoint team is ready to help with any questions families may have. Thanh Le is an LPC associate, supervised by LaToya Smith, LPC-S. Part of her job involves “translating clinical notes in client files and charts” and helping with insurance issues. Many clients who arrive at BasePoint are not in-network. “We are advocating for the clients to get the best care they possibly can,” says Thanh Le. “This is where I can really make a difference for clients and help them get to where they need to be.”
CLIENT ADVOCACY CONTINUES DURING THE ENTIRE TREATMENT PERIOD
When clients first arrive at BasePoint, Thanh Le helps establish their specific needs. “This client may present with this problem, so we initially ask for an appropriate treatment period that could be six, ten, or fifteen days. If it’s six days for example, I will be looking at their chart again after six days to see what symptoms they are exhibiting at that point and if they can use more days with us. That just continues and continues until we feel like they’re ready to step down to intensive outpatient care. Then we advocate for that IOP care and help them transition to their outpatient provider.”
AT BASEPOINT CLIENTS COME FIRST
“We collaborate a lot with the on-site teams,” explains Kadijah White, LMSW, who is also part of BasePoint’s client advocacy efforts. “Maybe if there’s something we feel we should be pushing for or maybe we’ll say, ‘Hey, if you really need more time for this client, then these are the things that we would need to see.’ We’re collaborating with our teammates to make sure we advocate for these kids so they get the appropriate time in treatment—on all levels of care. We’re doing a lot of that behind-the-scenes.”
Sometimes, advocating for the right treatment modalities may also mean pushing for stepping up the level of care instead of stepping down. “Recently, we had a client who presented with symptoms requiring more than intensive outpatient care but was rather meeting the criteria for partial hospitalization,” recalls Thanh Le. “We explained the reasons why we believed that and asked whether we can get those partial hospitalization treatment days for the client so they could get the care needed at the right level.”
COMMUNICATING WITH FAMILIES
When advocating for clients, the BasePoint team also closely works with their families. They meet with a therapist once a week during the first 4–5 weeks of treatment. “We talk about communication, how to express your feelings in front of other people appropriately,” explains program therapist India Bradley, LCSW. “We talk about what is needed in the home from parents. What they need from their child.”
“We’re involved with family communication whenever the on-site team informs us that parents want to know their discharge day or they have a letter from the insurance and they would like to understand a little more,” says Kadijah White.
“Sometimes, parents report difficulties at home and we want to know a little bit more about that to help this kid out, so we may come up with a plan for more family sessions to resolve this,” explains Thanh Le. “I feel like my main job is to help clients get the treatment days they need and the professional care required to achieve a positive outcome.”
GET THE HELP YOUR CHILD NEEDS
BasePoint’s expert team of therapists is here to help. They ensure transparency about costs, including how much therapy and outpatient mental health services may cost, as well as the partial hospitalization program cost.
They provide clarity on the cost of intensive outpatient program (IOP) with insurance in Texas and assist in navigating insurance coverage, including UMR, Aetna, United Healthcare, Cigna, and Blue Cross Blue Shield, for services such as ADHD testing.
Explore BasePoint services to find teen and young adult treatment near you and take the first step toward healing. Call to schedule a complimentary same-day assessment at 469-629-6355 or complete our inquiry form.
